Refund policy

Last updated: October 14, 2026

30-day returns

You have 30 days from the day your order is delivered to ask for a return.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging. You'll also need your order number or proof of purchase.

How to start a return

Contact us through our Contact page with your order number and the reason for the return. We'll reply with instructions and the address to send it to. Please don't send items back without contacting us first, as we can't process returns we weren't expecting.

Return shipping

Return shipping is paid by the customer, unless your item arrived damaged, faulty or incorrect.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or wrong, contact us as soon as possible with your order number and a photo of the problem, and we'll make it right.

Refunds

Once we've received and inspected your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method. Your bank or card company may take a few extra business days to show it.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.